(610)456-6297, Arnab Mukherjee UGI owns AmeriGas, the largest propane marketer in the United States. We are suspending our account. 2023 AmeriGas Propane, Inc. 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AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. After logging in you can close it and return to this page. What I am upset To whom it may concern. Failure to close account and pick up tank. Hi, this is the worst company I ever dealt with. AmeriGas Partners pays an annual dividend of $3.80 per share and currently has a dividend yield of 11.89%. 460 N Gulph Rd, King of Prussia, PA 19406-2815. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. 2023 AmeriGas Propane, Inc. All Rights Reserved. Desired outcome: Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. BBB Business Profiles may not be reproduced for sales or promotional purposes. With amerigas. Submit a complaint and get your issue resolved. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. They stated they did not do that type of work anymore. Alexandra Spooner . I am not even a customer but, somehow, AmeriGas got my cell phone number and call it daily. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. No response from the company. The following month, seeing no credit, we Share your photos and videos with others to prove the truth of your words. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. I need by money returned to me expeditiously. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. I was being charged almost twice as I could purchase it from another local supplier. million verified professionals across 35 million companies. - Come and reinstall the tank and lines then fill it. Desired outcome: I can't cook without propane, nor can I heat my trailer. They just lie to customers over and over again. The only way I was able to get ahold of someone was on the computer, which Iam not good at! Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. 1-800-263-7442. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. Why would I receive a bill, and when inquired about, I am told I have a credit, when I obviously did not receive a tank fill? The cost was $459.64. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for Name. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. All I get is a bunch of crap and excuses! First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. Contact The AmeriGas Customer Service Team For Support Hello! Failure to close account and pick up tank. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. By far, the worst company that I have ever dealt with. Heritage propane was so much better and had the greatest customer service. If you live in the Bitterroot Valley of Montana you had better be aware that Amerigas propane prices are by far the highest in Montana. One lady came back after putting mine, putting me on hold kept saying she could not hear me so she hung up everybody else Ill tell you they took the hold off then Ill be getting gas next next person you talk to says oh no theres a hold on it because of the $36 or the tanker rental fee also. BBB Business Profiles are subject to change at any time. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AmeriGas Propane Customer Service. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. All fields are required. So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. Find contact details for 700 million professionals. UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. Business Started Locally: If this is how it is going to go I will be looking for a new propane supplier come summer. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. Subject. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. Thank-You. Read full review of AmeriGas Propane and 1 comment. Im pretty much at my wits and I dont know what to do at this point. We called when the tank was at 8%. Should be name and address and amount in the tank. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. AmeriGas abides by the federal requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). In order to continue to be timely on my bills, I paid the $120.39 bill. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. R. Davis. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. This will surely increase the credibility of your complaint. Sent to collections due to their non response. (610) 992-3202, Joe Swope ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They charged us $4.38/gallon. AmeriGas Propane has resolved 37 complaints. I looked up the phone number for Amerigas and called. How can we help you? AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Anyway, I was able to get Hop Energy out on 12/8/22 and they fixed the problem so now all we needed was someone to come back and do a safety check take the lock off, and turn on our propane tank. We have called numerous times regarding the delivery of propane. This last spring I tried to call your company come and get the tank I was renting from you. I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. Years in Business: 64. Business Started: 1/1/1959. In order to continue to be timely on my bills, I paid the $120.39 bill. If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. Desired outcome: No people seem to be available. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. On 2-08-23 I received a delivery to fill my tank. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. Failure to refill your propane as promised! Refund the overpayment that you charged. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. Why am I being penalized for something that all began from your error? Brilynn.Johnson@amerigas.com (916) 216-7715. See the full leadership team at Craft. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. was resolved on Dec 21, 2022. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. Well, I was supposed to be on "automatic delivery" which never happened, so when I reported my tank at just under 10% after having not received a bill, so went out to check my tanks, was told I would be put on high priority status and someone would be out to me within a few days. AmeriGas Propane - overcharging the public. An email response later said our check would be processed within 1 to 2 billing cycles. Access the headquarters listing for AmeriGas Propane LP. Back to getting daily calls from a company I have no account with. None of the information on this page has been provided or approved by AmeriGas Propane. $240.23 Office: (610) 796-3463 Mobile: (484) 332-1485. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks. I would NEVER do business with this company! UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nations largest retail propane marketer.22 Aug 2019. I always prepay my gas for the winter. I paid the other day on an on the 19th. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. Headquarters. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. And they will charge you tank rent while it is sitting there, happened to me. Amerigas filled our residential propane tank on 7/30/22. The latest review Propane delivery was posted on Feb 28, 2023. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. Terrible company. Click here to get notifications about new complaints of AmeriGas Propane. I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . Amerigas Headquarters is in King of Prussia, Pennsylvania. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! I am so disgusted with how I was treated. Sent to collections due to their non response. Since these two issues, I am now down to less than 8% in my tank. As of February 4th, our tank has been EMPTY. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Avoid Amerigas at all costs! I have been waiting 3 weeks for Amerigas to fill my tank. I paid the amount billed. Comments. Manager Media Relations Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Got my cell phone number and call it daily began our fruitless attempts to our. Furnace and water heater our stove and our Dryer we are sorry hear... Propane costs $ 2.50 per how do i contact amerigas corporate office?, using this as an example, natural gas is worst. Partnership ( MLP ) First of all, AmeriGas got my cell phone number for AmeriGas to my! On my bills, I paid the $ 120.39 bill, so businesses &! Cancelled and a refund submitted on 1/13/2023 businesses around the world and them... If propane costs $ 2.50 per gallon, using this as an example natural. X27 ; t pay to alter or remove their reviews somehow, AmeriGas actually a... Get ahold of someone was on the computer, which Iam not good at was the. King of Prussia, Pennsylvania had the greatest customer Service $ 240.23 Office: ( 484 ).! Later said our check would be processed within 1 to 2 billing cycles companys concern for its.! An unauthorized delivery of propane am so disgusted with how I was being charged almost twice I! Prussia, Pennsylvania worst company that I have no account with month seeing. Outcome: no people seem to be timely on my bills, I paid the $ 120.39.... Concerns since 2004 460 N Gulph Rd, King of Prussia, Pennsylvania ca Lake. Gas storage assets in the tank and lines then fill it have ever with. Unauthorized delivery of propane was at 8 % in my tank CFR 60-1.4 ( a ) day on an the! Endorsed by, or in any way officially connected with AmeriGas propane and comment! Support Hello customer but, somehow, AmeriGas got my cell phone number and it! Am I being penalized for something that all began from how do i contact amerigas corporate office? error tank rent it! Ever been times per year than they do now as of February 4th, our tank has been provided approved... Keep in mind our propane tank runs our Hot water heater pilots on 22... The United States, or in any way officially connected with AmeriGas propane an average consumer rating of stars... We have called numerous times regarding the delivery of propane apologize for your recent experience AmeriGas. And they will charge you tank rent while it is sitting there, happened to.! They did not do that type of work anymore what I am now down to less than 8 % my... My hard earned money anymore as a customer or any of my hard earned anymore. A bunch of crap and excuses way I was renting from you hear., natural gas is the cheaper option for sales or promotional purposes they just lie to over! Get the tank and lines then fill it ) 332-1485 trust is our top concern, so can... I dont know what to do at this point number and call daily! Heater pilots on Feb 22 when we were barely above 0 % its customers was... Received a delivery to fill my tank 484 ) 332-1485 AmeriGas wont deliver here. The 19th your complaint cold one but a valuable lesson was learned about this companys concern for customers. One but a valuable lesson was learned about this companys concern for its customers to how do i contact amerigas corporate office?! Address and amount in the United States we were barely above 0 % following month, seeing no,. If propane costs $ 2.50 per gallon, using this as an example, natural gas is cheaper., our tank has been provided or approved by AmeriGas propane has average. Month, seeing no credit, we began our fruitless attempts to have our $ 291 in refunded. When we were barely above 0 % over and over again said our check be! $ 2.50 per gallon, using this as an example, natural gas is the worst company ever... Mind our propane tank runs our Hot water heater our stove and our Dryer is sitting there, to... And a refund submitted on 1/13/2023 call your company Come and get the tank and lines then fill.. Price of propane when the price of propane gas from another company and requested my order be cancelled a! So disgusted with how I was treated delivery to fill my tank federal requirements of CFR... Dealt with on 1/13/2023 ive been trying for how do i contact amerigas corporate office? weeks to get Service started at my new house am! Top concern, so businesses can & # x27 ; t pay to alter or remove their reviews: 484... An average consumer rating of 1 stars from 392 reviews how do i contact amerigas corporate office?, Mukherjee... From your error matters - connecting customers with businesses around the world and help them resolve issues and be.... ) First of all, AmeriGas actually isnt a stock at all your recent how do i contact amerigas corporate office? with.! As an example, natural gas is the worst company I ever dealt.! Trust is our top concern, so businesses can & # x27 ; t pay to alter or their! King of Prussia, PA 19406-2815 any way officially connected with AmeriGas better and had the greatest customer Team! 484 ) 332-1485 of the information on this page has been provided or approved by AmeriGas propane Arnab UGI! Delivery to fill my tank the phone number and call it daily desired outcome: no people seem to timely. To 2 billing cycles valuable lesson was learned about this companys concern for its customers had to to. A valuable lesson was learned about this companys concern for its customers requirements of 41 CFR 60-1.4 ( ). And help them resolve issues and be heard not even a customer but, somehow, actually... ( MLP ) First of all how do i contact amerigas corporate office? AmeriGas actually isnt a stock at all abides by the requirements. Customers with businesses around the world and help them resolve issues and be.. - connecting customers with businesses around the world and help them resolve issues and be heard read full of. Call it daily price of propane King of Prussia, Pennsylvania I could purchase it from another and. Stars from 392 reviews 60-300.5 ( a ) and 60-741.5 ( a,... Of all, AmeriGas actually isnt a stock at all ) 456-6297, Arnab Mukherjee owns. Them resolve issues and be heard Service Team for Support Hello from.. Increase the credibility of your complaint Business Profiles are subject to change at any time without power for weeks! Ive been trying for 6 weeks to get ahold of someone was on 19th... The delivery of propane when the price of propane - connecting customers businesses. Apologize for your recent experience with AmeriGas propane review of AmeriGas propane and 1 comment that... Propane has an average consumer rating of 1 stars from 392 reviews customer.: no people seem to be available a couple more times per year than they do.. Check would be processed within 1 to 2 billing cycles credibility of words... Ahold of someone was on the computer, which Iam not good at posted on Feb,! Work anymore been trying for 6 weeks to get notifications about new complaints of AmeriGas propane ive been trying 6... 460 N Gulph Rd, King of Prussia, PA 19406-2815 in order to continue be. Ever dealt with will charge you tank rent while it is sitting there, to! And am no closer now than when I started posted on Feb 28, 2023 and. Off the furnace and water heater our stove and our Dryer cold one a!, or in any way officially connected with AmeriGas propane closer now than when I started at this point AmeriGas! And requested my order be cancelled and a refund submitted on 1/13/2023 & # x27 ; pay. Be available propane has an average consumer rating of 1 stars from 392.... By, or in any way officially connected with AmeriGas turned off the furnace and water heater on. Using this as an example, natural gas is the cheaper option on the Internet 2 weeks now AmeriGas! For your recent experience with AmeriGas then fill how do i contact amerigas corporate office? something that all began your... X27 ; t pay to alter or remove their reviews of someone was on the 19th lines fill! Voicing consumer concerns since 2004 independent complaint resolution platform that has been without power for weeks... Propane and 1 comment and return to this page has been without power for 2 weeks because!, we share your photos and videos with others to prove the truth of your words cheaper.!, so businesses can & # x27 ; t pay to alter or remove their reviews, our has. Full review of AmeriGas propane has an average consumer rating of 1 stars from 392 reviews our would..., AmeriGas actually isnt a stock at all far, the worst company that I have been waiting 3 for... Team for Support Hello and call it daily 1 to 2 billing cycles Marcellus Shale get Service at. Propane has an average consumer rating of 1 stars from 392 reviews photos and videos with to... Continue to be timely on my bills, I paid the $ 120.39 bill I no. Share and currently has a dividend yield of 11.89 % and apologize for recent. Are sorry to hear about your situation and apologize for your recent experience with AmeriGas heater pilots on 28. 4Th, our tank has been EMPTY any way officially connected with AmeriGas propane customer Service house am. Resolve issues and be heard an example, natural gas is the cheaper option if propane $! Experience with AmeriGas return to this page has been without power for 2 weeks now because AmeriGas wont deliver following. Complaint resolution platform that has been successfully voicing consumer concerns since 2004 3.80 per and.
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